Computer Services and IT Support Dallas-Fort Worth

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We are different..

Like having your own IT department...

We monitor, manage, administer, repair, and maintain your entire technology infrastructure. We let you focus on running your business, and we take care of the rest.

A True Partner...

We understand that we only succeed if our clients succeed, so we use a "partnership" mentality in our operations. We learn your business and your systems and work directly with you to utilize available technologies to their fullest. We help you work smarter, not harder.

Dedicated Support Personnel...

We provide dedicated technicians that take exclusive ownership of your computer support needs, and provide liaison services between SBS and other support vendors (e.g., internet service provider, telephone provider, etc.) that may service your IT infrastructure. No more dealing with different "geeks" with different ideas, goals, and methods, and trying to coordinate between them. Its like having your own IT manager.

Proactive Services included...

Monitoring our partners' critical systems and services is a valuable proactive managed support tool not an "extra service" at an extra charge. That is why monitoring is provided with all IT support plans.

Waived Setup Fees...

Other providers charge large up-front setup fees to get started with their computer services. SBS defers setup fees reducing your costs to get managed IT services implemented for your organization. We inventory your equipment, document your systems and infrastructure, chart your topology, setup monitoring, configure CRM, and much more. We provide this information to our partners up-front with no out of pocket expense. We then waive the cost completely after our partners utilize our services for a brief period.

Making IT Support Easy...

Our goal is to make implementing, using, and supporting computer systems and technologies as easy as possible. Partners can concentrate on running their business and rest assured SBS will take care of the underlying technology.

IT Support Plans

SBS delivers proactive maintenance services through our IT Support Plans. Designed to reduce your costs, increase your profits and mitigate your business risks, we partner with you as your Virtual CIO and IT Department, allowing you to focus on running your business, not your technology.

Our relationship begins with evaluating your current state of technology, including infrastructure, hardware and line-of-business applications and vendors. We work with you to identify your critical business processes, pain points and vulnerabilities, and perform a threat analysis to determine your business risks. Completing this process allows us to design a Technology Plan that aligns with your long-term business goals.

We become an extension of your business, and true Partner. Because our Service Plans are based on a flat monthly fee allowing you the ability to budget your IT costs annually, we assume both the financial and technical risks in our relationship, fueling our commitment to continuously identify and deliver solutions that improve your efficiencies and reduce downtime - as a true Partner should.

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Compare us to the competition.....
*Services*	*SBS*	*Others*	*Notes*
On Site Visits	YES	?	Most providers charge extra for on-site visits. SBS never charges for covered support services that are deemed to require on-site troubleshooting.*
Software Upgrades	YES	?	Many other providers consider software upgrades as project or implementation services. SBS never charges for upgrades to supported software applications.*
Project Services	YES	?	Project services generally include non-support services, such as installations, implementations, upgrades, reconfigurations, consulting, etc. Most providers charge inflated rates (though they may claim they are discounted), for these extra services. SBS includes a base number of hours annually to provide project services to our partners, and additional project hours, if required, are billed at some of the lowest rates in the industry.
Unlimited Support	YES	?	Many managed service providers limit the number of hours of support their clients can obtain at the agreed rate. SBS never limits support hours. Covered support services are provided regardless of time requirements.*
Consulting	YES	?	SBS includes a base number of hours annually to provide project consulting services to our partners, and additional hours, if required, are billed at some of the lowest rates in the industry. Many providers mark up their hourly rates, and then claim to offer discounted rates to their customers.
Dedicated Technicians	YES	?	Nothing is more frustrating than dealing with a different person every time you request support. That is especially true if it is the same support issue, and you are getting different people, different answers, and varied or no results. Unlike most other providers, SBS provides our partners a dedicated technician. Your partner technician is your go to contact for all support issues, and takes ownership of all high level services and projects. It’s like having your own IT person.*
System Monitoring	YES	?	Monitoring critical services is included with all SBS support contracts. Other providers can charge hundreds of dollars a month for the same services.*
Client CRM	YES	?	SBS allows clients to connect to and use our internal support system. Generate tickets, lookup previous support resolutions; see all your history including tickets, support calls, resolutions, assets, warranties, product documentation and more.
No Long Term Contracts	YES	?	We want our partners to be completely satisfied whether they use us or not. That is why we don’t have long term contracts and will happily transition partners to other providers if they decide to explore other options.
Freely Add and Remove Assets	YES	?	Many providers build their long-term contracts around the equipment supported at the time of origin, then charge extra to modify the contract. SBS knows that IT infrastructure is dynamic and needs to be flexible, which is why there are never any fees to add or remove equipment under your partner support agreement.*
* Certain requirements or restrictions may apply. Ask your SBS representative for more information.

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