Thursday, July 20, 2017
Call Now: Dallas: (972) 248-4455, Fort Worth: (817) 834-0364
   
 Email Support

Email support is available to all customers and is the generally recommended method for normal to low priority support issues.
 
  Email Support
   Support@sbsproactive.com

Existing customers with email addresses in the SBS ticketing system will get automatic ticket creation for their issue. Normal SLAs apply.
  
 Telephone Support

Customers can call direct to get the fastest service, or in critical situations where email or internet is not available.... 
 
Dallas...          (972) 248-4455
Ft. Worth...    (817) 834-0364

 
Choose OPTION 2 for Support
  
 Online Support

 
Using our Portal Customers can...
♦ Create service tickets
♦ View existing service tickets
♦ and more...
  
Computer Services and IT Support HelpDesk

Our HelpDesk personnel are certified to support various operating systems and production server applications such as Windows, Office, Exchange, SQL, etc.

We support and service various server and desktop hardware, printers, network copiers, scanners, and smart phones.

Experts in networking and security, we support various manufacturers' routers, firewalls, and security appliances, including Cisco, SonicWall, Linksys, ISA, and more.

We partner with premium systems manufacturers such as Dell, HP, Intel, and more, to provide quality reliable systems to our clients.

In addition, we support industry specific software from Microsoft, Sage, Symantec, Intuit, and many more.

We work with all accounting and production application providers to manage and administer patient management, workflow, CRM, accounting and other production and database systems through direct third party support for those systems.

We use the latest remote access tools from Bomgar to provide anywhere support directly to client systems and devices as needed.

Dedicated Representatives

Tired of dealing with a new face every time you need assistance, or re-explaining the same issue repeatedly to multiple techs?

Where many providers throw the first available "geek" on your problem, whether they understand your systems or are familiar with your issues or not, SBS understands that your business is unique, and requires special considerations. That is why SBS provides you with a dedicated technician who fully understands your operations, systems, etc.

Like having your own IT person, you will deal directly with your representative, who will take ownership of all technical issues, coordinate with other technicians, provide services as needed, document changes, and manage all projects through to completion.

We put an end to "the left hand not knowing what the right hand is doing."

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