Thursday, July 20, 2017
Call Now: Dallas: (972) 248-4455, Fort Worth: (817) 834-0364
   
 We are different.. Minimize

Like having your own IT department...

We monitor, manage, administer, repair, and maintain your entire technology infrastructure. We let you focus on running your business, and we take care of the rest.

A True Partner...

We understand that we only succeed if our clients succeed, so we use a "partnership" mentality in our operations. We understand your business and your systems and work directly with you to utilize available technologies to their fullest. We help you work smarter, not harder.

Dedicated Support Personnel...

Our dedicated technicians take exclusive ownership of your computer support needs, and provide liaison services between SBS and other support vendors (e.g., internet service provider, telephone provider, etc.) that may service your IT infrastructure. No more dealing with different "geeks" with different ideas, goals, and methods, and trying to coordinate between them. 

Proactive Monitoring Included...

Monitoring our partners' critical systems and services is a valuable proactive managed support tool not an "extra service" at an extra charge. That is why monitoring is provided with all IT support plans.

Waived Setup Fees...

Other providers charge large up-front setup fees to get started with their computer services. SBS defers setup fees reducing your costs to get managed IT services implemented for your organization. We inventory your equipment, document your systems, infrastructure, and topology, setup monitoring, configure CRM, and much more.  We provide this information to our partners up-front with no out of pocket expense. We then waive the cost completely after our partners utilize our services for a brief period.

Making IT Support Easy...

Our goal is to make implementing, using, and supporting computer systems and technologies as easy as possible. Partners can concentrate on running their business and rest assured SBS will take care of the underlying technology.

  
CompleteCare Means Complete Care

SBS delivers proactive maintenance services through our CompleteCare Plan. Designed to reduce your costs, increase your profits and mitigate your business risks, we partner with you as your Virtual CIO and IT Department, allowing you to focus on running your business, not your technology. 

Our relationship begins with evaluating your current state of technology, including infrastructure, hardware and line-of-business applications and vendors. We work with you to identify your critical business processes, pain points and vulnerabilities, and perform a threat analysis to determine your business risks. Completing this process allows us to design a Technology Plan that aligns with your long-term business goals.

We become an extension of your business, and a true partner. Because our Service Plans are based on a flat monthly fee allowing you the ability to budget your IT costs annually, we assume both the financial and technical risks in our relationship, fueling our commitment to continuously identify and deliver solutions that improve your efficiencies and reduce downtime - as a true Partner should.

Contact us now for a Free Onsite Consult!

 Compare Us To Others Minimize

Compare us to the competition.....

Services

SBS

Others

Notes

On Site Visits

YES

?

Most providers charge extra for on-site visits. SBS never charges for covered support services that are deemed to require on-site troubleshooting.*

Software Upgrades

YES

?

Many other providers consider software upgrades as project or implementation services. SBS never charges for upgrades to supported software applications.*

Project  Services

YES

?

Project services include non-support services, such as installations, implementations, upgrades, reconfigurations, consulting, etc. Other providers charge inflated rates (though they may claim they are discounted), for these extra services. SBS waives these fees for our partners, effectively providing them at no added cost.*

Unlimited Support

YES

?

Most managed service providers limit the number of hours of support their clients can obtain at the agreed rate. SBS never limits support hours. Covered support services are provided regardless of time requirements.*

Consulting

YES

?

SBS includes project and consulting services to our partners, at no additional cost!*  Many providers mark up their hourly rates, and then claim to offer discounted rates to their customers, which they bill for everything non-support related. 

Dedicated Technicians

YES

?

Nothing is more frustrating than dealing with different techs every time you request support. That is especially true if it is the same support issue, and you are getting different answers, and varied or no results.  Unlike most other providers, SBS provides our partners a dedicated technician. Your partner technician is your go to contact for all support issues, and takes ownership of all high level services and projects. It’s like having your own IT person.*

System Monitoring

YES

?

Monitoring critical services is included with all SBS support contracts. Other providers can charge hundreds of dollars a month for the same services.*

Client CRM

YES

?

SBS allows clients to connect to and use our internal support system to generate tickets and see support history including tickets, support calls, resolutions, assets, warranties, product documentation and more.

No Long Term Contracts

YES

?

We want our partners to be completely satisfied whether they use us or not.  That is why we don’t have long term contracts and will happily transition partners to other providers if they decide to explore other options.

Freely Add and Remove Assets

YES

?

Other providers build their long-term contracts around the equipment supported at the time of origin, then charge extra to modify their contract. SBS knows that IT infrastructure is dynamic and needs to be flexible, which is why there are never any fees to change or customize your support agreement.*

* Certain requirements or restrictions may apply. Ask your SBS representative for more information.

 

  
Privacy StatementTerms Of Use(Site Design By SBS) Copyright 2009 by SBS Proactive

BlueBoxedGrayBoxedBlackBorder Small width layoutMedium width layoutMaximum width layout Small textMedium textMaximum textBack Top!